In the U.S., it can be easier to end a marriage than to leave a
loveless relationship with a cellular company. No, you don't have
to move to SIM card swapping Europe. Try these guerrilla tactics to
get out of your service contract.
- Find an alternative Having ammunition as to what
contract you are going to switch to will give you confidence and
strength to go through with the painful process of getting out of
your contract.
- Be a squeaky wheel. Say you want out because the service
isn't up to par. (And really, is it?) Then back that up by filing
official complaints online with the Federal Trade Commission and
the Better Business Bureau. However, if you have no grounds for
complaint, then these steps will not help you.
- Get a lemon. Get a known problematic phone, complain 3
times, be let out of a contract due to your local lemon law.
However, most carriers and manufacturers warranty their phones for
one year and will offer alternatives if you continue to have
problems.
- Try a market-based fix. Some companies match unhappy
mobile customers with people who'd like to sign up, at a discount
of course. You'll pay a $20 fee to sell your contract on the
block.
- Look for your provider to bury changes to Terms of Service
with your bill. Quite often providers modify their service
plans, much of the time the modification is a benefit. It doesn't
matter, this voids the previous contract. Read the small print on
those inserts included with your bill, it will spell out that you
have 30 days (may vary on where you live) to cancel your contract
with no charge simply because they changed the contract.
- Get off the grid. If you move and cannot get the same
level of service as your previous location, tell your service
provider. They're not legally required to cut you loose, but
frustrated consumers have reported success. T-Mobile's and
AT&T's is to waive the Early Termination Fee if you do not have
service in your area. This step may have to be verified with their
engineers.
- Join the army. If you are a member of the US Armed
Services and you receive orders to somewhere the company doesn't
provide service they are obligated to cancel your contract free of
charge. Keep in mind, you'll have to provide a copy of your
official orders. Your base legal office should be able to provide
you with free assistance in working with the company. Most carriers
will offer a military suspension option as well.
- Force them to produce the signed contract. Ask them to
produce a copy and mail it to you. This step rarely works anymore,
as most retailers do send their paperwork to storage facilities or
scan them into databases and can usually pull up contracts and
receipts fairly easily.
- Shrink your plan. As a last resort, cut back to the bare
minimum the provider allows and drop any frills, like
picture-messaging. Depending on the number of months you have left,
this could be cheaper than paying the early termination fee, which
can often run up to $300 per line. However, at some cellular
companies changing your plan, even to reduce it, may extend it for
at least another year, so do the math first to make certain it will
actually save you money.
- Dead?? If your cellphone happens to be in someone's name
who recently deceased (spouse, Dad, Mom, the CEO/Owner of your
workplace) - call and get the service cancelled.
- Tethering, always fail proof. If your cellular
service/cell phone allows tethering, it is rarely mentioned in the
contract that there is a bandwidth limit when it comes to this.
Connect to the internet using your Cell Phone 2 PC connection and
set it to download as many .torrent files (or any large files) as
you can, this will normally lead to deactivation of your service
for an undetermined amount of time. As it normally does not state
in your contract that usage can be grounds for this, it voids
contract, there for letting you off.
- Think carefully before you sign another contract. If
you're reading this article, chances are excellent that you
understand the basic nature of mobile service carriers. There are
lots of alternatives that don't require contracts, and you might do
well to consider one. To receive a discount on a new phone, most
carriers use the contract as a sure means to make back their
investment in a customer.
- Consider just paying the early termination fee. Sure,
it's a sock in the wallet - but once you pay, your nightmare is
over. Following the steps above can be an unpleasant pursuit that
spans hours, days, even weeks. What's your time worth?
- If you have a contract with "Unlimited Nights and Weekends",
then anything that the carrier does, or doesn't do, to limit the
number of minutes you could use during that period is a potential
contract violation on the carrier's part. This might work if you
consistently receive 'all circuits are busy now' messages or poorer
reception than advertised on their coverage maps. Plus it has the
added value of being the truth.
- Choose one or more these options that applies to you. Honesty
is looked at with favor.
- No contract is enforceable on a minor.
- With SprintPCS, call customer service and ask them to use the
"maintenance screen" to enable "direct mailing notification" which
will notify you via text message whenever changes are made to your
contract, supposedly. This seems to be the most sure-fire way of
getting out with an early termination fee (with an expected amount
of resistance from phone reps), but it is, of course, dependent on
the company changing the contract.
- Sometimes paying the early termination fee (maybe $200) is
cheaper than keeping the phone and living with bad service.
Especially if you have many months left in the contract and are
paying for lots of minutes.
- If you are with Sprint PCS, you have an automated way to
request credit for a dropped call, no questions asked. Use this
feature constantly. At 50 cents a pop, they are likely to want you
gone if you're persistent enough. To legitimately drop enough
calls. go to an area that is problematic and make as many calls as
you can.
[edit]
Warnings
- Not all contracts provide free roaming. Make sure to check
before placing a lengthy roaming call. If it's not free in your
contract, it will cost you a fortune.
- Some carriers will charge you a hefty Early Termination Fee if
they cancel your service with "good cause", for example, if you
don't pay your bill. Be aware, if you do not pay in full, you may
be forwarded to a collection agency.
[edit]
Sources and Citations
- Wired Magazine - Original source of this article.
Shared with permission.
Was this article accurate?
Yes
No
Thanks to all authors for creating a page that has been read 373,377 times.